Is It Difficult to Work on a Crisis Line? Yes. It is. Ozone House June 4, 2018General Blog, Ozone House Services Ozone House is launching a Text and Chat option to it’s crisis line on June 5th. Hear the words of why this is important from Allison Brengle, Crisis Line Manager. Allison hears calls from young people in crisis, and people who care about them, every day.